This Standard Compliance Officer Service is for those Financial Service Providers (FSP’s) that wish to outsource the compliance officer appointment specified in the Financial Advisory & Intermediary Services Act 2002 (FAIS) to a professional services provider.

Compli-Serve will supply an independent and qualified compliance officer as required under Section 17 (1) (a) of the FAIS Act.

The Service consists of several components as described below;

Initial Assessment

This is an essential first step of the compliance risk management process where a detailed assessment of the advisor’s practice is undertaken by Compli-Serve to assess current compliance levels with the FAIS requirements. It is designed to identify areas of prime concern at an early stage. The assessment is conducted on an interview basis with the key persons in the practice and any other persons as deemed necessary. Feedback and recommendations are presented to the client at a follow up consultation.

FSP FAIS License Review

Compli-Serve will review the current FAIS license to assess levels of integrity and ensure that all persons who are required to be license are correctly authorised.

Process Implementation

Once compliance levels have been assessed and conclusions reached, Compli-Serve will provide advice relating to processes, procedures and controls and any documentation that might require amendment. Compli-Serve endeavours to amend rather than replace existing policies and/or procedures.


Compli-Serve utilises various monitoring techniques as part of the ongoing monitoring of our clients.

• Initial follow up

This is generally undertaken after the initial consultation to assess the level of client compliance with mutually agreed recommendations.

• Regular checks

Quarterly virtual or on-site visits to assess the progress of implementation. A feedback report is prepared for the client to summarise any action that may be required. Areas that remain outstanding from a previous visit are normally given a higher priority.

• File monitoring

Depending on the volume of new business transactions concluded by the client, the compliance officer will review client files two or three times per year as part of its regular check visits.

Client Support Services

Ongoing support to clients is an important component of the Service and is delivered to our client via our Standard or Premium Support that are described in more detail below.

Standard Support

This level of support is delivered via our in-house support facilities detailed below and is included in the monthly subscription fee;

• Telephonic support

Initial contact should be made with your designated compliance officer however in urgent matters, or where your compliance officer is unavailable, clients may call our head office on 087 897 6970.

This service is available during business hours Monday – Thursday 08:30 to 16:30 and Fridays to 16:00.

• Email support

Send a mail to your designated compliance officer who will attend to your questions and refer internally for further review if required.

• Web Site Services

Clients are allocated a user name and password to gain access to the protected areas of our website and gain access to the online services.

Premium Support

Premium Support is intended to cover services that are not included in the monthly fee and would typically not be required by the client on a regular basis. This includes mutually agreed onsite interventions that fall outside the normal schedule of visits.

Premium Support will be quoted on a case by case basis and priced at the ruling Compli-Serve consultancy rate which is available upon request.


The Service is rendered on an annual contract basis and is subject to the Terms and Conditions of Service. Prices will vary depending on the number of authorised individuals operating under the licensed entity, the nature of the FSP, the services provided by the FSP and the geographical location of the FSP.

Some premium services are dependent on the availability of specialist resources at the time of request.

Questions about compliance? Contact Us